Refund policy

Return and Refund Policy

Because each Homefront Keepsakes product is personalized and made specifically for the recipient, we generally do not accept returns or exchanges for change of mind, incorrect sizing, or personalization entered incorrectly by the customer.

Please Review Your Personalization Carefully

Customers are responsible for reviewing all personalization details, including spelling, names, dates, and locations, before placing an order.

If you notice an error after submitting your order, contact us as soon as possible at support@homefrontkeepsakesusa.com.

We will make every reasonable effort to update your order, but personalized products may enter production quickly. Once production has begun, we cannot guarantee that changes or cancellations will be possible.

Damaged, Defective, or Incorrect Items

If your order arrives:

damaged,
defective,
with the wrong product,
or with personalization that does not match the information you submitted,

please contact us at support@homefrontkeepsakesusa.com within 14 days of delivery.

Please include:

your order number,
a description of the issue,
and clear photos showing the problem.

If we confirm that the item is damaged, defective, incorrect, or personalized incorrectly due to an error on our side or by our fulfillment partner, we will make it right by providing an appropriate replacement or refund.

Customer Personalization Errors

We are unable to provide free replacements or refunds when the product was produced according to the personalization information submitted with the order.

If you made an error when entering personalization, contact us and we will see what options may be available.

Returns

Because personalized products cannot generally be resold, approved issues will normally be resolved through a replacement or refund rather than requiring the item to be returned.

Please do not send any item back unless we specifically provide return instructions.

Cancellations

Orders may only be canceled before production begins.

Because personalized products can enter production shortly after an order is placed, we cannot guarantee cancellation requests.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow your bank or credit card provider additional processing time after the refund has been issued.

Original expedited shipping charges, if applicable, are generally non-refundable unless the order was incorrect due to an error on our side.

Shipping Delays

Estimated production and delivery dates are not guaranteed.

We are not responsible for delays caused by shipping carriers, severe weather, service disruptions, incorrect addresses provided by the customer, or other circumstances outside our reasonable control.

If your package appears lost or significantly delayed, contact us and we will help investigate the shipment.

Contact Us

Questions about returns, replacements, cancellations, or refunds can be sent to:

support@homefrontkeepsakesusa.com

Homefront Keepsakes is an independent retailer and is not affiliated with, endorsed by, or sponsored by the U.S. Army, U.S. Department of Defense, or any branch of the United States Armed Forces.