Terms of service
Terms of Service
These Terms of Service govern your use of the Homefront Keepsakes website and your purchase of products from Homefront Keepsakes.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.
If you do not agree with these terms, please do not use the website or place an order.
1. About Homefront Keepsakes
Homefront Keepsakes offers personalized gifts and keepsakes, including products designed to commemorate military-family milestones.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
Homefront Keepsakes is an independent retailer and is not affiliated with, endorsed by, or sponsored by the U.S. Army, U.S. Department of Defense, or any branch of the United States Armed Forces.
2. Online Store Terms
You may use this website only for lawful purposes.
You may not use our products, website, or services for any illegal or unauthorized purpose, or violate any applicable laws while using the website.
You must not attempt to interfere with the security, operation, or functionality of the website.
3. Product Information
We make reasonable efforts to display product descriptions, images, colors, dimensions, features, and other information accurately.
Because products may be displayed on different screens and devices, we cannot guarantee that colors or other visual details will appear exactly the same on every device.
Product images may include manufacturer-provided photographs, mockups, lifestyle imagery, or other representative images.
We reserve the right to modify product descriptions, pricing, availability, or other information at any time.
4. Personalized Products
Many Homefront Keepsakes products are made specifically for the customer using personalization information submitted during checkout.
You are responsible for reviewing personalization details for accuracy before placing your order.
This includes names, dates, locations, spelling, capitalization, and any other text you provide.
Once a personalized order enters production, changes or cancellations may no longer be possible.
Personalized products are generally not eligible for return or exchange unless the item is damaged, defective, incorrect, or produced differently from the personalization information submitted with the order.
Please review our Return and Refund Policy for additional information.
5. Orders
We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary.
Examples may include suspected fraud, pricing or product-listing errors, inventory or fulfillment problems, or orders that cannot be fulfilled as requested.
If we cancel an order after payment has been processed, we will refund the applicable amount.
Receiving an order confirmation does not necessarily mean the product has entered production.
6. Pricing and Payment
Prices are shown in U.S. dollars unless otherwise stated.
Applicable taxes, shipping charges, or other fees will be displayed during checkout before an order is completed.
Payment must be successfully authorized before an order can be processed.
We reserve the right to correct pricing errors, including errors discovered after an order has been submitted. If a material pricing error affects your order, we will contact you or cancel and refund the affected order as appropriate.
7. Shipping and Delivery
Available shipping options and charges are shown at checkout.
Standard U.S. shipping may be offered free on qualifying products or orders.
Delivery estimates include carrier transit time and may not include all production time required for personalized products.
All delivery dates are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather, service interruptions, incorrect delivery information supplied by the customer, or circumstances outside our reasonable control.
Customers are responsible for entering a complete and accurate shipping address.
8. Returns, Refunds, and Replacements
Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy.
Because our products may be personalized and made specifically for each recipient, different rules apply to personalized products than to ordinary resale merchandise.
9. Intellectual Property
Unless otherwise stated, the Homefront Keepsakes name, website content, written copy, graphics, design elements, photographs owned by us, and other original content are owned by or licensed to Homefront Keepsakes.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit our original website content without permission.
Third-party trademarks, product names, organization names, and other intellectual property remain the property of their respective owners.
References to the U.S. Army, military installations, military training programs, or similar organizations and locations are descriptive only and do not imply endorsement or affiliation.
10. Third-Party Services
We use third-party service providers to operate portions of our business, including ecommerce technology, payment processing, product fulfillment, personalization, and shipping.
Your use of certain features may also be subject to the terms and privacy practices of those providers.
Shopify provides the ecommerce platform used by this store but is not the seller of products purchased from Homefront Keepsakes.
11. Accuracy of Information
Occasionally our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping estimates, or other information.
We reserve the right to correct errors or update information at any time.
12. Prohibited Uses
You may not use the website:
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for unlawful purposes;
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to violate applicable laws or regulations;
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to infringe intellectual-property rights;
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to transmit malicious software;
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to attempt unauthorized access to our systems;
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to interfere with website security or operation;
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to submit false or fraudulent information;
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or to use automated systems in a manner that materially disrupts or abuses the website.
We may restrict access when necessary to protect the website, customers, or our business.
13. Disclaimer of Warranties
To the extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption or error.
Nothing in these Terms limits any rights or warranties that cannot legally be excluded.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Homefront Keepsakes will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from use of the website or purchase of our products.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
15. Privacy
Your use of the website is also governed by our Privacy Policy.
Our website is hosted by Shopify, and Shopify and other service providers may process information necessary to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, and support advertising or analytics.
Please review our Privacy Policy for additional information.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The version posted on this website at the time you use the service will apply to your use of the website and, where applicable, your transaction.
Material changes may be communicated as required by applicable law.
17. Governing Law
These Terms of Service are governed by applicable laws of the United States and the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.
18. Severability
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
19. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on the website, constitute the agreement between you and Homefront Keepsakes regarding your use of the website and purchases from us.
20. Contact Information
Questions about these Terms of Service can be sent to: